Support & Contact

Getting Help

We're here to help you get the most out of Ontologies Hub. Here are the best ways to reach us:

Email Support

For technical issues, billing questions, or general inquiries:

Email: support@ontologies.syntaxia.com

We typically respond within 24 hours on business days.

Documentation

Visit our documentation to learn how to:

• Explore curated ontologies and knowledge graphs
• Access ontology APIs and integration guides
• Manage your API tokens and OAuth applications
• Submit and share your own ontologies

Model Context Protocol (MCP) Server

For MCP-specific documentation and setup instructions:

MCP Server: mcp.ontologies.syntaxia.com

Connect our MCP server to Claude Desktop, ChatGPT, or any MCP-compatible AI assistant.

Billing & Subscriptions

For billing questions or to manage your subscription:

• Visit your Billing Dashboard to update payment methods or view invoices
• Email billing@ontologies.syntaxia.com for billing-specific inquiries

Report a Security Issue

If you've discovered a security vulnerability, please report it responsibly:

Email: infosec@syntaxia.com

We take security seriously and will respond promptly to verified reports.

Legal Inquiries

For legal matters, terms of service questions, or compliance inquiries:

Email: legal@syntaxia.com

About Syntaxia

Ontologies Hub is built by Syntaxia, a DBA of Nomad Engineers LLC, a Delaware limited liability company with operating offices in Atlanta, GA, USA.

Syntaxia focuses on developer tools and AI-powered workflows that make technical tasks more accessible.

Company website: syntaxia.com

General contact: syntaxia.com/contact

Business Inquiries

For partnership opportunities, enterprise licensing, or custom integrations:

Email: business@ontologies.syntaxia.com

Common Questions

How do I access ontologies via the API?

Visit our API documentation for details on authenticating and querying ontologies. You'll authenticate via OAuth or API tokens to access the ontology data.

How are ontologies stored and secured?

All ontologies are stored securely with industry-standard encryption. Access controls ensure that only authorized users can access private or sensitive ontologies.

Can I contribute my own ontologies?

Yes! Once Ontologies Hub launches, you'll be able to submit and share your own ontologies with the community or keep them private.

What formats are supported?

We support common ontology formats including OWL, RDF, SKOS, and JSON-LD. More format details will be available at launch.